1.1. This warranty claim process is strictly limited to licensed HVAC installers or contractors.

1.2. End users, homeowners, or consumers are expressly prohibited from submitting claims directly. Any such submissions will be rejected without processing.

1.3. The claim must be submitted solely by the original installing contractor who supplied and installed the equipment. Claims submitted by third parties, successor contractors, service companies, or parties not involved in the original installation may be denied at the sole and absolute discretion of TOSOT.

1.4. TOSOT reserves the unrestricted right to verify licensing, credentials, and installer legitimacy and may require supporting documentation prior to processing.

2.1. Warranty coverage applies exclusively to products purchased directly from RSP Enterprise Inc. & TOSOT Supplies Inc. or through its officially authorized Canadian distribution network.

2.2. Products obtained through unauthorized sellers, grey-market imports, online marketplaces, liquidation channels, cross-border purchases, or any source not approved by TOSOT are strictly excluded from warranty coverage.

2.3. RSP Enterprise Inc. & TOSOT Supplies Inc. reserves the right to require proof of purchase, distributor verification, and serial number validation before any claim is considered.

3.1. The applicant bears full legal responsibility for the accuracy, completeness, and truthfulness of all information submitted, including but not limited to:

3.2. Any inaccuracies, omissions, inconsistencies, or misleading information—whether intentional or accidental—may result in:

3.3. TOSOT assumes no liability whatsoever for delays, costs, losses, or damages arising from incorrect or incomplete submissions.

4.1. All warranty claims must include sufficient, clear, and relevant visual evidence, including photos and/or videos that adequately demonstrate the alleged defect or failure.

4.2. Claims submitted without adequate supporting documentation will be automatically rejected without review.

4.3. TOSOT reserves the sole right to determine whether submitted documentation is sufficient for evaluation.

5.1. By submitting a warranty claim, the applicant explicitly consents to TOSOT collecting, using, storing, retaining, and processing all submitted information and materials for purposes including but not limited to:

5.2. Information collected may include personal identifiers, business details, licensing information, installation data, images, videos, communications, and technical records.

5.3. All information will be handled in accordance with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA); however, the applicant acknowledges that information may be retained for as long as reasonably necessary to protect TOSOT’s legal, operational, and compliance interests.

5.4. TOSOT does not sell personal information. However, information may be disclosed where reasonably necessary to:

5.5. By submitting images, videos, and documentation, the applicant grants TOSOT a royalty-free, perpetual, irrevocable license to use such materials internally for evaluation, training, documentation, audit, and quality assurance purposes.

6.1. Submission of a claim does not create any entitlement to warranty approval, replacement parts, credits, reimbursement, or compensation.

6.2. All claims are subject to technical assessment and final determination solely by TOSOT Technical Support, whose decision shall be final and binding.

6.3. TOSOT reserves the unrestricted right to:

6.4. No verbal or written statements by employees, representatives, or contractors shall be construed as approval unless formally confirmed by TOSOT.

7.1. Any situation involving potential whole unit replacement requires mandatory pre-authorization from TOSOT Technical Support.

7.2. Contractors must contact Technical Support prior to submitting a claim:
📞 +1 (866) 532-3691 ext. 104

7.3. Claims submitted without prior consultation for unit replacement may be automatically denied.

8.1. To the fullest extent permitted by law, TOSOT shall not be liable for:

8.2. Warranty remedies, if approved, are strictly limited to those expressly authorized by TOSOT.

TOSOT reserves the absolute right to refuse, suspend, or permanently restrict any applicant from the warranty process if: