Warranty Claim Form
Hassle-Free Warranty Service for Your TOSOT Products
⚠️ IMPORTANT: For warranty claims, please ensure you upload clear and relevant image(s) or video(s) that show the issue described. Submissions without supporting visual documentation will not be processed. For inquiries related to whole unit replacement, please contact our technical support team directly before submitting a warranty claim.
Having trouble submitting the form?
Before contacting our customer support team, please review the following troubleshooting steps and FAQ. In most cases, the issue can be resolved quickly on your end.
Why am I getting an error when submitting the form?
There could be several reasons, including:
- One or more required sections were not completed as instructed.
- Your internet connection was temporarily unstable.
- A required field was left blank or incorrectly filled.
- The CAPTCHA verification (Cloudflare Turnstile) was not completed properly.
- Your browser has disabled JavaScript or cookies.
The form worked once, but now I can't submit it again. Why?
I’m seeing a “Form blocked” or “Access denied” message. What does that mean?
This usually indicates a location-based restriction or a browser security conflict. Our forms are currently only accessible to users in Canada and the United States. If you’re using a VPN or proxy, try disabling it and reload the page.
The CAPTCHA keeps failing. What should I do?
Refresh the page to load a new CAPTCHA challenge.
Make sure your browser has JavaScript enabled.
Disable any browser extensions that may interfere with form elements (e.g., privacy blockers or script blockers).
- Try Incognito/Private mode, which disables most extensions.
The file I’m uploading won’t go through.
Please ensure that:
- Your file size is under the 25MB limit.
- The file type is one of the accepted formats (e.g. JPG, JPEG, PNG, MP4, MOV, or PDF).
- If your file exceeds the size limit, please contact us at sales@tosot.com for assistance.
I still can’t submit the form after trying all of the above.
If you’ve tried all troubleshooting steps and still can’t submit the form, please take a screenshot of the error message and contact our website technical support at marketing@tosot.com with the following details:
- Your full name
- Your location (city, country)
- Device and browser used
- Time and date of the attempted submission
- Take a screenshot of the error or message